Reference

ug808 Legal terms for account access

Clear account rules, wallet conditions and access wording sit together on our Legal page, so you can check the terms before opening an account.

Account conditionsData handlingLocal access rulesWallet records

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Open the Legal notice before payment

ug808 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice sets the conditions for creating, accessing and maintaining your account. You must provide accurate account details and complete phone verification before account access is enabled; we may ask you to confirm information when a wallet record or withdrawal request does not match. Payment

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context matters, so the notice also explains how DANA, OVO, GoPay, QRIS, bank transfer and virtual account references are treated in account records. Access depends on local law, and some services may not be available in every Indonesian location. Check the notice whenever your account details
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change, especially before switching from a mobile device to desktop. If a term is unclear, contact us through the account support path and include your registered contact detail, payment reference and the section you need clarified. These steps help us connect a legal request to the
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correct account without exposing another person’s data.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST HELP DIRECTLY

Switch from a legal question to support

A clear support request gives us enough context to address a Legal matter without asking you to repeat the same details.

DATA AND ACCOUNT CARE

Browse how we handle Legal requests

We keep Legal handling practical: the account details needed for verification are separated from the payment reference used to check a wallet event.

Data handling

We use account details and phone verification records to establish the account connected to a Legal request. Payment references help us check DANA, OVO, GoPay or QRIS activity without requesting wallet passwords.

Browser cookies

Cookies can support account navigation and remember session activity on your device. You can manage cookie settings through your browser, although changing them may affect the account path.

Account security

Keep your phone, sign-in details and verification codes private. If you suspect access by another person, contact us through the account support route and mention the affected device.

Record retention

We retain account, verification and payment references for the period needed to handle account administration, legal requests and transaction questions. Ask support which record category your request concerns.

Correction requests

To request a change, provide the registered contact detail, the field you believe is incorrect and the reason for the correction. We may ask for an account check before changing it.

Who to contact

Send Legal questions through the support path connected to your account. If you cannot sign in, state that clearly and include only the contact and payment details needed to identify your request.

Check Legal answers before opening

These Legal answers address the questions we expect before account creation or a wallet action. They cover eligibility wording, personal data, cookies, payment references, account closure and the practical route for requesting a correction. Read them with the full notice, because the applicable terms can depend on local law.

It covers account creation, phone verification, access conditions, personal data, cookies, wallet references and requests connected with account changes or closure. The applicable position depends on local law.

Access is available where local law permits. Your location, account details and completed phone verification can affect access, so check the Legal notice before creating or using an account.

Phone verification links the account to the contact detail you provide and helps us address requests about ownership, corrections or account security. Access is not enabled until that step is complete.

DANA and QRIS references can be used to match a wallet event with your account request. Send the payment reference and date when asking about a status, but never send a wallet password.

Yes. Use the support path and identify the field, the correction requested and your registered contact detail. We may perform an account check before applying a change to protect the record.

Cookies may support session navigation and account continuity on your browser. You can adjust them in device settings, but restricting cookies may interrupt the sign-in or account request path.

Send a closure request through the account support route and identify your registered contact detail. If you cannot sign in, state that first; we may ask for verification before processing the request.

ug808 Legal terms for account access

Switch from a legal question to support

Browse how we handle Legal requests

Data handling

Browser cookies

Account security

Record retention

Correction requests

Who to contact

Check Legal answers before opening

01 What does the ug808 Legal page cover?

02 Can I access ug808 from Indonesia?

03 Why is phone verification part of Legal access?

04 How does Legal treat DANA and QRIS records?

05 Can I ask ug808 to correct my account data?

06 How do cookies affect my Legal choices?

07 How do I request account closure under Legal terms?

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